Frequently Asked Questions

General Questions:

What is Nomad Financial Coach? Nomad Financial Coach is a platform that offers a financial AI assistant named Finn to provide answers to your financial questions. There is no charge for speaking with Finn. NFC also offers personalized one-on-one coaching and professional financial services to individuals through our nationwide network of financial coaches and advisors. Schedule your FREE 30 minute consultation NOW!

How does Finn work? Finn is designed to analyze your financial inquiries and provide accurate and concise responses based on the information provided. It utilizes advanced algorithms and machine learning to continually improve its knowledge base. Finn's knowledge base is designed specifically for NFC and its users. Finn's utilizes the latest in AI technology. All of Finn's responses are retrieved from documents specifically designed for Finn and it's users

What kind of financial questions can I ask? You can ask a wide range of financial questions, including those related to budgeting, saving, investing, retirement planning, taxes, Medicare, insurance and more. Finn is here to help you with any financial queries you may have.

Is the information provided by Finn reliable? Yes, we strive to ensure the accuracy and reliability of the information provided by Finn. The information Finn provides comes directly from a knowledge base designed specifically for Finn and its users. However, please keep in mind that Finn provides information and NEVER provides advice for your specific financial situation. We recommend consulting with a MyVFC financial advisor for personalized guidance.

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Coaching Questions:

How does the one-on-one coaching work? One-on-one coaching is provided on an hourly basis for an hourly fee. All coaching is done virtually by telephone or video call.

What topics can be covered during coaching sessions? Our coaching sessions can cover a wide range of financial topics, including but not limited to budgeting, debt management, investment strategies, retirement planning, and financial goal setting. See Services.

How do I schedule a coaching session? First, schedule your FREE 30 minute consultation with a coach. Your coach will determine how we can best help you and who in the NFC nationwide network can best serve you. Your coach may be able to assist you or they may introduce you to a professional coach or financial advisor who can serve you best.

Social Media Questions:

Where can I find Nomad Financial Coach on social media? You can follow us on our various social media platforms:

• YouTube: https://www.youtube.com/@nomadfinancialcoach

• X: https://x.com/nomadfinancial

• Facebook: https://www.facebook.com/nomadfinancialcoach

• Instagram: https://www.instagram.com/nomadfinancialcoach

• Patreon: https://patreon.com/nomadfinancialcoach

• Rumble: https://rumble.com/c/c-6591034

What type of content do you share on social media? We share informative articles, helpful tips, financial news updates, and announcements about our latest offerings and events. Follow us to stay updated on all things related to personal finance and Nomad Financial Coach.

Can I ask questions or request assistance via social media? While our social media channels are great places to stay updated on financial news and tips, we recommend using our website or contacting our support team directly for personalized assistance with your financial questions.

Do you offer any exclusive content or promotions on social media? Yes, we occasionally offer exclusive content, promotions, and giveaways on our social media channels. Make sure to follow us on all platforms to stay informed about these special offers.

How can I get involved in discussions or interact with other users on your social media channels? Feel free to engage with our posts by liking, commenting, and sharing your thoughts. You can also join the conversation by using relevant hashtags or participating in any polls or Q&A sessions we may host.

Website Usage Questions:

Is there a cost associated with using the NFC website and Finn? Basic usage of our website, including accessing the AI assistant and browsing general financial resources, is free of charge. However, certain features or personalized services may require a subscription or Patreon membership.

How do I sign up for a Patreon membership? You can sign up for a Patreon membership by visiting our Patreon page and selecting the membership tier that best suits your needs. Patreon members enjoy exclusive benefits, including access to one-on-one coaching sessions and additional content.

Is my personal information secure on your website? We take the security and privacy of your personal information very seriously. Our website employs industry-standard security measures to safeguard your data. For more information, please refer to our Privacy Policy.

How can I provide feedback or report issues with the website or AI assistant? We welcome your feedback and strive to continually improve our services. You can provide feedback or report any issues by contacting our support team directly or using the feedback form available on our website.

Can I access Nomad Financial Coach on mobile devices? Yes, our website is optimized for mobile devices, allowing you to access our AI assistant and other features on smartphones and tablets. Simply visit our website using your mobile browser to get started.

Billing and Subscription Questions:

What payment methods do you accept for subscriptions or premium services? We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can choose the payment method that is most convenient for you during the subscription process.

Can I cancel my subscription at any time? Yes, you can cancel your subscription at any time with no additional fees or penalties. Simply visit your account settings or contact our support team to initiate the cancellation process.

Will I receive a refund if I cancel my subscription? Refund policies may vary depending on the subscription plan and the timing of the cancellation. Please refer to our Terms of Service or contact our support team for more information about our refund policy.

How do I update my billing information or change my subscription plan? You can update your billing information or change your subscription plan by logging into your account settings on our website. From there, you can manage your subscription details, including payment methods and plan upgrades/downgrades.

Are there any discounts available for long-term subscriptions? We occasionally offer discounts or promotions for long-term subscription commitments. Keep an eye on our website and social media channels for any upcoming offers or special deals.

Technical Support Questions:

I'm experiencing technical issues with the AI assistant. What should I do? If you encounter any technical issues while using our AI assistant, please try refreshing the page or clearing your browser cache.

Is there a user guide or FAQ section for troubleshooting common technical issues? Yes, we provide a user guide and FAQ section on our website to help users troubleshoot common technical issues. You can also reach out to our support team for personalized assistance with any technical problems you may encounter.

Do you offer customer support outside of regular business hours? Our customer support team is available during regular business hours to assist you with any inquiries or issues you may have. For urgent matters outside of these hours, please leave a message, and we will respond as soon as possible.

How long does it typically take to receive a response from customer support? We strive to respond to customer inquiries and support requests promptly. Response times may vary depending on the volume of inquiries, but we aim to address all messages within 24-48 hours.

Can I provide feedback on the AI assistant's performance or suggest improvements? Yes, we value your feedback and welcome suggestions for improving our AI assistant's performance. Feel free to share your thoughts and ideas with our support team, and we'll take them into consideration as we continue to enhance our services.

Data Security and Privacy Questions:

How do you protect my personal and financial information? We take the security of your personal and financial information seriously and employ industry-standard encryption and security measures to protect your data. Additionally, we adhere to strict privacy policies outlined in our Privacy Policy.

Will my financial data be shared with third parties? We do not share your financial data with third parties without your explicit consent, except as required by law or outlined in our Privacy Policy. Your privacy and security are our top priorities.

What steps do you take to ensure the confidentiality of coaching sessions? Coaching sessions are conducted in a private and confidential manner, and the content discussed during these sessions is kept strictly confidential. Our coaches are bound by confidentiality agreements to protect your privacy.

How can I access or update my personal information on your website? You can access and update your personal information by logging into your account settings on our website. From there, you can view and edit your profile information as needed.

Do you use cookies or tracking technologies on your website? Yes, we use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For more information about how we use cookies, please refer to our Cookie Policy.

Legal and Compliance Questions:

What is your policy on compliance with financial regulations? We are committed to complying with all relevant financial regulations and laws in the jurisdictions where we operate. Our services are designed to adhere to industry best practices and legal requirements.

Are you a registered financial advisor or investment firm? While we provide financial education and assistance, we are not registered financial advisors or investment firms. Our services are designed to provide general financial guidance and information.

What disclaimers should I be aware of when using your services? Our website and AI assistant provide general financial information and should not be considered as personalized financial advice. We recommend consulting with a qualified financial advisor before making any financial decisions.

Do you have terms of service and user agreements that I need to review? Yes, we have terms of service and user agreements that govern the use of our website and services. By using our website, you agree to abide by these terms and conditions outlined in our Terms of Service.

How can I report potential violations of your terms of service or community guidelines? If you believe that someone has violated our terms of service or community guidelines, please contact our support team immediately with the details of the incident. We will investigate the matter promptly and take appropriate action as necessary.